Privacy Policy & Data Security
Our Commitment to You
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At Hija, we value the trust you place in us when you share your information.
Operating from our studio in Portugal, we comply with the EU General Data Protection Regulation (GDPR) to ensure your data is handled with the same care we give to our hand-woven products.
What services do you offer?
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We only collect the information necessary to provide you with a beautiful experience and fulfil your orders:
Contact Details: Name, email address, and phone number when you sign up for our "Early Access" waitlist or place an order.
Delivery Information: Your shipping address in order to send your treasures from Portugal to your doorstep.
Payment Information: We do not store your credit card details. All payments are processed through secure, encrypted third-party gateways (like Stripe or PayPal).
How We Use Your Data
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We use your information specifically to:
Fulfill Pre-Orders: We share your shipping details with our trusted couriers (like CTT or Eurosender).
Provide Updates: We send you "The Journey" emails to keep you informed while your item is being crafted in Colombia.
Direct Marketing: Only if you have opted-in, we will send you news about new artisan collections or launch dates.
Sharing Your Information
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We never sell your data. We only share information with essential service providers who help us run our business:
Artisan Partners: We share order quantities with Soledad and Sandra, but never your personal contact details.
Logistics: Our shipping partners in Portugal and Europe.
Website Platform: Our hosting provider, Squarespace, which stores data securely.
Your Rights (GDPR)
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Because we are based in the EU, you have the right to:
Access the personal data we hold about you.
Request that we correct or delete your information at any time.
Withdraw your consent for marketing emails via the "Unsubscribe" link.
Contact Us
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If you have any questions about how we handle your data, please reach out to us at:
Porto, Portugal
Terms and Conditions
Please note that our products are entirely handmade; therefore, individual characteristics will vary from piece to piece. These natural nuances are a standard part of the artisanal process and are not considered defects. While we strive for 100% accuracy in our photography, please account for variations in digital displays. The colors and patterns of your physical product may differ slightly from the images shown online. By completing your purchase, you acknowledge and accept the one-of-a-kind nature of these items.