Shipping & Pre-Order Policy
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At Hija we prioritize the artisan’s pace over mass production. Every piece is 100% hand-crocheted and hand-woven by master makers like Soledad Torres and Sandra Hoyos. By producing in small batches and to order, we ensure that every item receives the time and attention it deserves, maintaining a direct connection between the maker and your home.
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The Launch Original:
We currently hold one (1) "Ready-to-Ship" unit of each design in our Portugal studio. The first customer to purchase will receive this piece within our standard European shipping window.Made-to-Order:
Once our initial unit is sold, that product transitions to Pre-Order status.Timeline:
Please allow 6 to 8 weeks for the creation and delivery of pre-ordered items. This period allows our artisans in Colombia to harvest, dye, and hand-weave your piece from scratch before it is sent to us in Portugal for final quality checks. -
Payment for pre-orders is collected in full at checkout to secure your place in our artisans' production schedule. We will keep you updated as your piece is being crafted. You will receive a final confirmation and tracking number as soon as your order departs from Portugal to your doorstep.